FAQs
Bellow are some of the frequently asked questions we get from our customers. If you have a question not listed bellow, send us a message.
Refund Policy

During uncertain weather conditions, if Customer agrees to accept delivery and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, discounts, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.

Weather Cancellation Policy

Inclement Weather cancellations do NOT incur a fee; HOWEVER, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do not accept weather cancellations for cold, cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period. NOTE: We do not accept cancellations for wet muddy yards or setup areas. If it rained the day, night, or morning before your event and you are concerned about how wet your setup area is, don’t worry we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable and then extend all the way up to your back porch or front entry way. Kiddos won’t even have to set foot onto the wet grass.

Rainy/Cold/Windy Days

We make every effort to set up for each and every rental reservation; however, the safety of your children is our top priority. The Bounce House People reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts). If this is the case, we will contact you the day prior or the morning of your event to discuss options. We cannot set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, etc., there will be a delivery fee charged. See Weather Cancellation Policy. WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides and wet combos) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations, the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.

Early Completion

If a Park, Church, School, or corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

Pick Up Times

Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hours pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.

Damages

Customer is responsible for all damages to unit and any cleaning charges ($25 -$75) due to misuse (food, gum, candy, confetti, mud, etc.).  Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

NO SILLY STRING PLEASE OR ANY KIND OF DYE PRODUCTS NEAR THE INFLATABLE.

Adult Supervision

If The Bounce House People does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Power requirements

Customer is responsible for power. The Bounce House People is NOT liable for problems due to power issues. Typically, we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We provide extension cords. Unit needs to be placed within 75′ of power source (maximum distance). Generators may be rented in advance if a power source is not available.

Set up

Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, you will be responsible for payment in full.
Surface type: It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or **sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to concrete) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays. **We can definitely setup on concrete surfaces, however there are additional charges involved. We use 50lb sandbags to anchor equipment that is setup on a concrete surface and there is a lot of heavy lifting and additional labor involved. Setting up indoors or inside a fenced area: some equipment is very large and requires a double door to fit through. This may require removing the center bar double doors to get inside. Sprinkler systems: The Bounce House People, LLC is not liable for any damage done to your sprinkler system or water lines. You will be responsible for letting our Drivers know where it is in advance to avoid any damage. If a sprinkler/water line is damaged, turn off the water immediately. If you have dogs, please make sure the setup area is clean and any droppings are removed. We cannot setup if there are droppings on the ground. ATTENTION: Drivers can NOT go up and down stairs and/or hills, or move equipment excessive distances. Set up location must be easily accessible from the delivery truck.

Delivery Times

Backyard parties are delivered within a 3-hour delivery window generally between 7am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 1 hour before the start of an event. Our Drivers have several locations on their delivery route, it’s extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.

Rental Period

Our equipment is rented by the event. The Bounce House People, LLC only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.

Equipment Availability

The Bounce House People, LLC processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online reservations will need to be confirmed before they are held.

Safety and Setup

To help make sure your event is a success, we have provided you with a pre-setup checklist. It will help to ensure everything goes smoothly the day of your event.

When Using Our Bounce Houses & Party Equipment: 

Why Choose Us

Our goal has always been to apply conscientious principles to everything we do. We value people, safety and lasting partnerships. We’ve worked hard with customers, suppliers and even competitors to build a reputation of honesty, sincerity and mutual benefit.

It is easy to pick a rental company based on price alone. Price is an important component in your decision to choose a company for your event. We understand that, and hope you’ll find our pricing to be very competitive.There are a number of factors to consider when selecting an inflatable rental company for your event that you might not even realize! Here are some questions (in addition to price) to ask and things to consider when selecting a rental company.

Pricing

We are not the least or most expensive provider in our industry. We offer fair and competitive pricing while providing the best service and value. All our quotes are for the length of your event (always be sure to ask how long the rental period is for).

When pricing around be sure and ask specifically if the quoted price includes sales tax, deposits, and delivery fees. Be sure to also inquire about their cancellation policies. Any quote made by The Bounce House People, LLC will include any tax, delivery fee, or other fees.

Safety & Sanitization

Safety and Sanitization are our first priority. Our inflatables are cleaned, sanitized, and inspected before and after every rental! Sanitize? Yes – this is important. Inflatables are active places full of little people bouncing against the floors, walls and pillars in hot conditions – often face first and loving it! You want to feel secure that the surfaces they are coming in contact with are clean and germ free.

All of our inflatables are certified by registered engineers to meet or exceed all standards of ASTM safety standards, and most have additional features, which are not required, but ensure an even safer bouncing experience.We provide specific Safety/Rental instructions with every rental.In an industry with soaring general liability premiums, we are proud of our no-accident safety record.

Products

Your hard-earned money should get you the best! All of our Inflatables are big in size 15 x 15 or more (always ask about size).

Our inflatables are made with lead free American made vinyl. They are far superior in durability to foreign made vinyl that our competitors are using. And yes, in spite of what you have been told, there is a big difference in Safety and Quality. Our products can’t be matched by cheap imported inflatables. It makes a difference!

Service

From providing friendly consultative sales on the first phone call to arriving with clean, sanitized equipment, our goal is to make your entire experience a pleasant one. We promise to always look out for your best interest and do the best we can.

Staffing

When they arrive at your event, you can be assured they simply produce the best, safest experience possible and will be dressed professionally.

The Bounce House People Office
7 Days a Week 7am-8pm
We Service All of Southwest Florida
Please call us to see if we service your area.
Get a quote today
All prices include delivery and set up